We want you smirking, not sulking. If something is wrong with your order, we will make it right. Every DsignrS piece is produced specifically for your order, so here is exactly how returns and refunds work.
Where are returns sent?
Because every DsignrS piece is printed to order through our production partners, returns are not sent to a single head office. Instead, your item is routed to the fulfilment centre closest to you. Depending on where your order was produced and where you are based, that location could be in the United States, Mexico, Canada, Latvia, Spain, the United Kingdom, Australia, Japan or Brazil.
We do not list the full return addresses here, since the correct one depends on your nearest location. Once your return request has been approved, we will email you the exact address to send your item back to.
Please note: any return address we provide may only be used for product returns. It cannot accept letters, notices or any other type of mail, and anything that is not a product return will be sent back to the sender.
Damaged, misprinted or faulty items
If your item arrives damaged, misprinted or otherwise faulty, email us at support[at]dsignrs.com within 30 days of delivery. Include your order number and a photo of the issue. You get a free replacement or a full refund, your choice. No need to send the faulty item back.
Wrong size or changed your mind
You can return any item within 14 days of delivery, as long as it is unworn, unwashed and in its original condition. The fastest way to cancel your purchase is the withdrawal form below. Fill it in and you will get a confirmation email straight away, no account needed. You can also email us at support[at]dsignrs.com with your order number if you prefer.
Cancel my purchase (right of withdrawal)
Once the return arrives, we refund the product price to your original payment method. Return shipping is paid by you, and the original shipping costs are not refundable. Prefer a different size instead of a refund? Say so in your email and we will arrange an exchange.
Sizing tip: every product page has a size guide. Thirty seconds there saves a week of shipping.
Lost in transit
If your tracking has not moved and the estimated delivery date has passed by more than 7 days, contact us at support[at]dsignrs.com. We will send a replacement or refund you in full.
Refund processing
Approved refunds are issued within 14 days of us receiving your return, usually much faster. PayPal refunds typically show up within a few business days.
The fine print
Items that are worn, washed or returned outside the 14 day window cannot be refunded. Sale items have the same return rights as everything else. If you are a consumer in the EU or UK, nothing in this policy limits your statutory rights.
Questions
Email support[at]dsignrs.com with your order number and we will sort it out.